Payment

We accept the following forms of payment:
- Credit Card
  - Visa
  - MasterCard
  - American Express
  - Discover
- PayPal

Shipping

• Shipping Method : Selected by customer
• Shipping Area : United States, Indonesia, Singapore, India, Germany, Spain, France, United Kingdom, Italy, Portugal
• Shipping Cost : International Shipping Fee
• Shipping Time : 14 - 28 days
• Please take into consideration that some products may take additional time for delivery and processing.
  Important: Your order is shipped once your payment has been cleared. Please contact our customer service center if you would like to request an exchange or return on your order.
  
  - Customs and Duties
  
  The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.
  

Returns & Exchanges

1. Address for returns and exchanges:
- #612, 69, Seongnam-daero, Bundang-gu, Seongnam-si, Gyeonggi-do, Republic of Korea

2. Requirements:

Please make a return request from the order details screen or email us at cs@tiam.co.kr within 14 days of the delivered date. Only products purchased on tiamglobal.com may be returned and returned items must be in their original packaging and condition (unopened and unused).  Please note that customers will be responsible for the delivery fee. We will only be responsible for the delivery charge if products are missing, damaged or incorrect.